Privacy Policy

PRIVACY POLICY

This policy applies to the site: www.voltflex.com Last updated: June 17, 2024

The respect of your privacy is of the utmost importance to Innovations Voltflex Inc., which is responsible for this site. This privacy policy aims to explain:

  • How your personal information is collected and processed. Personal information includes any information that can identify you, such as your first and last name, age, postal address, email address, location, or IP address.
  • Your rights regarding this information.
  • Who is responsible for processing the collected and processed personal information.
  • To whom this information is transmitted.
  • The site’s policy regarding cookies.

1. COLLECTION OF PERSONAL INFORMATION

We collect the following personal information:

  • Name
  • First Name
  • Postal Address
  • Zip Code
  • Email Address
  • Phone/Fax Number
  • Credit Card Number

The personal information we collect is gathered through the collection methods described below, in the sections “Forms and Collection Methods” and following.

2. FORMS AND COLLECTION METHODS

Your personal information is collected through the following methods:

  • Order Form

We use the collected information for the following purposes:

  • Order Tracking

3. LOG FILES AND COOKIES

We collect certain information through log files and cookies. These files allow us to process statistics and information on traffic, facilitate navigation, and improve the service for your convenience.

a) Description of cookies used by the site

This mainly includes the following information:

  • IP Address
  • Operating System
  • Pages visited and queries
  • Time and day of connection
  • Other: Robot identification

The use of such files allows us to achieve the following objectives:

  • Order Tracking
  • Statistical Studies
  • Other: Protect against spam

b) Opposition to the use of cookies by the site

You can oppose the storage of these cookies by configuring your browser. If you decide to disable cookies, you can continue browsing the site. However, any malfunction of the site caused by this manipulation cannot be considered our fault.

4. SHARING PERSONAL INFORMATION

The personal information collected by the site is not transmitted to any third party and is processed only by us.

5. DURATION OF PERSONAL INFORMATION RETENTION

The personal information processing manager will keep all collected personal information in the site’s computer systems under reasonable security conditions for a duration of 1 year for cookies or until a request for deletion for the personal data held.

6. HOSTING OF PERSONAL INFORMATION

Our site is hosted by: Rapidenet, located at the following address:

CP 5009, BP George-Gagné Delson, Quebec J5B 0A6

The host can be contacted at the following phone number: (866) 570-2203.

The information we collect and process is exclusively hosted and processed in Canada.

7. RESPONSIBLE FOR THE PROCESSING OF PERSONAL INFORMATION

a) The person responsible for processing personal information

The person responsible for processing personal information is Claude Brouard. He can be contacted as follows:

At any time, by email at info@voltflex.com

The person responsible for processing personal information is in charge of determining the purposes and means used for processing personal information.

b) Obligations of the person responsible for processing personal information

The person responsible for processing personal information undertakes to protect the collected personal information, not to transmit it to third parties without informing you, and to respect the purposes for which this information was collected.

Moreover, the person responsible for processing personal information commits to notify you in case of rectification or deletion of personal information unless it involves disproportionate formalities, costs, or steps.

If the integrity, confidentiality, or security of your personal information is compromised, the person responsible for processing commits to inform you by any means.

8. RIGHT TO OBJECT AND WITHDRAW

You have the right to object to the processing of your personal information by the site (“right to object”). You also have the right to request that your personal information be removed, for example, from a mailing list (“right to withdraw”).

To object to the processing of your personal information or request the withdrawal of your personal information, you must follow the following procedure:

A request must be sent by email to info@voltflex.com or by phone during business hours at 819-377-0654.

9. RIGHT OF ACCESS, RECTIFICATION, AND DELETION

You can access, update, modify, or request the deletion of your information by following the procedure below:

A request must be sent by email to info@voltflex.com or by phone during business hours at 819-377-0654.

If you have one, you have the right to request the deletion of your personal space by following the procedure below:

A request must be sent by email to info@voltflex.com or by phone during business hours at 819-377-0654.

10. SECURITY

The personal information we collect is kept in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) Protocol
  • Access Management – Authorized Person
  • Access Management – Person Concerned
  • Username/Password

We are committed to maintaining a high degree of confidentiality by incorporating the latest technological innovations to ensure the confidentiality of your transactions. However, as no mechanism offers maximum security, some risk is always present when using the Internet to transmit personal information.

11. CONDITIONS FOR MODIFYING THE PRIVACY POLICY

This privacy policy can be viewed at any time at the following address:

www.voltflex.com/privacy-policy

We reserve the right to modify it to ensure its compliance with applicable law. Therefore, you are invited to review this privacy policy regularly to stay informed of any changes.

However, in the event of a substantial modification of this policy, you will be informed as follows:

  • Sending an email to all users

12. ACCEPTANCE OF THE PRIVACY POLICY

By browsing the site, you acknowledge that you have read and understood this privacy policy and accept its conditions, particularly concerning the collection and processing of your personal information, as well as the use of cookies.

13. LEGISLATION

We are committed to respecting the legislative provisions set out in:

  • Act respecting the protection of personal information in the private sector, CQLR c P-39.1; and/or
  • Personal Information Protection and Electronic Documents Act, SC 2000, c 5.